We do not offer a specific guaranteed warranty on our product as there are too many variables involved to do that. The number of hours played, conditions, and consumer expectations are too variable to offer a set guarantee. We have produced a product expected to perform and offer our customers a fun playing experience. We choose to look at Product returns on a case by case basis and decide what is expected from our product and also ensure our customer has a pleasant experience with our brand

If you are not entirely satisfied with your purchase, we're here to help.

To qualify for a return or exchange, products must adhere to the following conditions:

-The product was purchased within the past 30 days

-The product remains in its original packaging

-The product is unused, clean, and in a resalable condition

-You have the order number

See:

Returns and exchange policy

Yes, the rubber soles on our product are non-marking on gymnasium floors.

Since our shoes do fit large, because of toe box width and toe height, we generally recommend going down one-half size from that which is usually worn by other widely known athletic brands. For example, if you wear a size 8.5 in an athletic shoe from USA athletic branded shoes, we would suggest you order size 8 in our footwear. Unless you are already wearing a wide shoe and in that case we suggest the same size. Without the ability to try the shoe on, it is always our best estimate. If shoes don't fit you can exchange them for a different size as long as they meet the return guidelines found on our website.

Vibram is the world leader in rubber outsole manufacturing and they partner with premium brands as a component supplier. Vibram designs rubber compounds specific to footwear company needs. They have formulated an X Abrade compound specific to use on outdoor playing surfaces such as painted silica grit treated pickleball courts. We have collaborated with Vibram on our outsole design to ensure performance grip, stability, and durability.